The following Terms & Conditions are a legal and binding document, applicable to all products and/or services undertaken by India Web Outsourcing, for and on behalf of any Client(s) who have duly signed(agreed) India Web Outsourcing quotation(s) for any such products and/or services, and therefore authorised India Web Outsourcing to render the aforementioned products and deliver said services.
Terms and Conditions:
1. Project Specifications.
1.1. The Client must supply the Project Specifications to India Web Outsourcing in order for India Web Outsourcing to issue an accurate and binding quotation.
1.2. If the Client requires further assistance with creating Project Specifications, India Web Outsourcing are willing to assist the Client. This time may be billed to the Client at the discretion of India Web Outsourcing.
1.3. Any Additional Work must be supplied as additional Project Specifications.
2. Quotation.
2.1. Quotations are valid for 10 (ten) calendar days from the documented date on the Quotation.
2.2. Quotations do not include domain name registration or hosting fees unless otherwise specified.
3. Acknowledgement.
3.1. Upon a Client approves the India Web Outsourcing Quotation, the Client acknowledges that they have read and accepted these Terms and Conditions.
4. Agreement.
4.1. The Client acknowledges acceptance of the Quotation and these Terms and Conditions by paying 50% of the total quoted amount as deposit to India Web Outsourcing stipulated bank and account details as provided.
4.2. Products and/or services as described in the Quotation will only commence, once the Client’s deposit has been confirmed as received by India Web Outsourcing, which will be reciprocated with a Statement allocating Payment to said Invoice, to the Client, when said funds are confirmed by India Web Outsourcing
4.3 India Web Outsourcing commit to work expeditiously to complete the quoted products and/or services within the Project Specifications and time-frames indicated as per the Quotation(s).
4.4. In order to deliver these products and/or services within the projected time-frames, the Client’s co-operation is paramount.
4.5. India Web Outsourcing can not be held responsible for delays outside of their control, including but not limited to equipment failure, Third Party Hosting Services, and internet connections.
4.6. India Web Outsourcing endeavour to make websites that perform well in current major browsers, but can not guarantee backward compatibility (i.e. functionality on older devices and software).
5. Deposit.
5.1. Deposit(s) are non-refundable and non-negotiable.
5.2. Should the Client pay more than the required 50% Deposit, the balance is refundable within 10 (ten) calendar days should the Agreement be terminated by either party (refer to Terms & Conditions 24.).
5.3. Any amount paid by the Client, greater than the 50% required Deposit, does not construe or imply any additional right(s) other than what is stipulated in these Terms and Conditions.
6. Required Documentation.
6.1. Required documentation refers to any and all information necessary for the timeous commencement and delivery of products and/or services as described in these Terms and Conditions and indicated by the Project Specifications.
6.2. The Client is to provide all Required Documentation electronically to India Web Outsourcing, within 10 (ten) calendar days after the Invoice date confirming the received deposit, to initiate work on aforementioned quoted products and/or services, unless they are to be created as part of the project.
6.3. The Client’s quoted and accepted products and/or services will only be queued and allocated accordingly, after compliance with Terms & Conditions 6.2.
6.4. If the Client does not supply India Web Outsourcing with the Required Documentation within 20 (twenty) calendar days from Invoice date, the entire amount of the Agreement becomes due and payable, should the Client choose to continue the Agreement with India Web Outsourcing.
6.5. If the Client still has not submitted or provided all the Required Documentation within 45 (forty-five) calendar days from Invoice date, an additional continuation fee of 15% of the total Quotation(s) will be billed for each month until the quoted products and/or services are completed.
7. Copyrights.
7.1. The Client has to ensure they have the Copyright for all material supplied.
7.2. India Web Outsourcing, employees, independent contractors, affiliates, agents, agencies or any associates involved in a Client’s products and/or services, will not be liable or held responsible for any Copyright disputes.
7.3 If and when India Web Outsourcing are informed that material was provided without the required Copyright, illegal content will be removed immediately and the Client will be billed with the cost thereof.
7.4. India Web Outsourcing does not take any responsibility for any and all content supplied from the Client without proper Copyright whatsoever.
8. Written Content and Fonts.
8.1. Unless otherwise specified in the Quotation, the Client shall supply all content wording to be published in accordance with the specified products and/or services.
8.2. Written Content must be supplied by the Client in formatted text (as the Client specifies it to appear), unless otherwise agreed to by India Web Outsourcing to design the layout thereof.
8.3. All fonts for Written Content shall be indicated by the Client in the Project Specifications.
8.4. Refer to “A Guide to Design a Website” India Web Outsourcing, as digital quality and applicable format of Written Content and Fonts are determined by the use thereof in the Project Specifications.
9. Graphic Images.
9.1. Unless otherwise specified in the Quotation, the Client shall supply all Graphic Images to be published in accordance with the specified products and/or services.
9.2. Graphic Images (including but not limited to artwork and logos) supplied by the Client, must be of high digital quality and applicable format.
9.3. Refer to “A Guide to Design a Website” India Web Outsourcing, as digital quality and applicable format of Graphic Images are determined by the use thereof in the Project Specifications.
10. Photographs.
10.1. Photographs supplied by the Client must be of high digital quality and applicable format.
10.2. Refer to “A Guide to Design a Website” India Web Outsourcing, as digital quality and applicable format of Photographs are determined by the use thereof in the Project Specifications.
11. Specified Colours.
11.1. Colours specified by the Client must be supplied as Pantone and CMYK values.
11.2. Refer to “A Guide to Design a Website” India Web Outsourcing, as Specified Colours and applicable format are determined by the use thereof in the Project Specifications.
12. Printing.
12.1. India Web Outsourcing does not offer any printing products and/or services, therefore India Web Outsourcing take no responsibility for print or Printing errors.
12.2. Completed graphic design, logo, or any artwork by India Web Outsourcing will be e-mailed to the Client, and the Client will enter into an agreement directly with the printer of their choice.
12.3. Screen colours and digital proofs can vary from litho Printing. To ensure colour and print quality, it is the Client’s responsibility to request a colour proof from their printers.
13. Website Hosting.
13.1. Hosting via India Web Outsourcing
13.1.1. Hosting via India Web Outsourcing allows for allocated disk space limited to that Hosting package. Disk over-usage will be charged at the appropriate rate at that time, Invoiced to the Client’s account and must be paid within 7 (seven) calendar days after Invoice date thereof.
13.1.2. Monthly Hosting & Yearly Domain Fees must be paid on or before the last working day of each month, unless committed to payment by means of a stop order payment, in which instance the last calendar day is applicable.
13.1.3. Hosting fees are payable from date of domain registration or transfer to India Web Outsourcing.
13.1.4. Payments not received by the 5th of each month will automatically suspend the Client’s Hosting service, thus deactivating the Client’s website and linked e-mail accounts.
13.1.5. A reactivation fee, at the appropriate rate at that time, will be billed to the Client.
13.1.6. Hosting fees not received for 2 consecutive calendar months irrevocably terminates the linked website and associated e-mail accounts with the host. The Client’s domain registration remains for the balance of the yearly domain fee paid, but no software, design and/or development work associated with the domain is recoverable by reactivation hereafter.
13.1.7. India Web Outsourcing reserves the right to suspend the Client’s services due to non-payment and charge fees, at the appropriate rate at that time, on all arrears in accordance with these Terms and Conditions.
13.1.8. All outstanding payments must be paid up to date before the Client’s Hosting services will be terminated with India Web Outsourcing, thus enabling release to transfer to a Third Party Hosting Service Provider.
14. Search Engine Optimization (SEO).
14.1. India Web Outsourcing can not guarantee search positions or rankings of websites, but include Search Engine Optimisation (SEO) in the form of meta tags and descriptions, structure and basic content recommendations. India Web Outsourcing can assist with the Client’s SEO if and when required and will issue the Client a Quotation accordingly.
15. E-Commerce
15.1. E-commerce and online shopping website – please refer to our “Online Shop Requirements” .
15.2. India Web Outsourcing will only load 30 products on the website on the Client’s behalf. However, the Client will be able to load unlimited products.
15.3. Should the Client require India Web Outsourcing to load more than the aforementioned 30 loaded products, India Web Outsourcing will issue the Client a Quotation accordingly.
16. Review and Changes.
16.1. On design completion of the Client’s website, the website will be activated for 2 (two) working days, in order for the Client to preview and respond with amendments and/or improvements, within these 2 (two) working days, in writing by e-mail or fax.
16.2. Hereafter the Client’s website will be reverted to “Under Construction” status until these amendments and/or improvements, or other adjustments have been made.
17. Balance of Payment.
17.1. The Client is required to e-mail or fax the Proof of Payment to India Web Outsourcing, which will be reciprocated with a Statement, allocating payment to said Invoice, to the Client, when said funds are confirmed by India Web Outsourcing.
17.2. All work remains the property of India Web Outsourcing until the full and final payment is received.
18. Completion Date.
18.1. Activation of the Client’s website is conditional to the Terms & Conditions 17. above.
18.2. The Completion Date of a project is affected by feedback and received content from the Client. Time-frames will be adjusted within reason, notwithstanding these Terms & Conditions.
18.3. The Client will be notified when the website is activated, and then the Client will have 2 (two) working days to report any faults or request minor alterations (within the initial Agreement), in writing by e-mail or fax.
18.4. Should India Web Outsourcing not receive a reply within 2 (two) working days via fax or e-mail, the Client’s website is considered finalised and complete. Therefore, India Web Outsourcing take no responsibility for website content errors hereafter.
18.5. Please note that any further adjustments or amendments after this date will be at an additional cost as set out in Terms and Conditions 19.
19. Additional Work
19.1 Additional Work requested and agreed to, or any other work in progress for the Client’s website after the Completion Date of the original Agreement, will be billed monthly in accordance to these Terms and Conditions, quoted and agreed to.
19.2. All payment(s) and time-frame(s) as set out in these Terms and Condition shall apply.
19.3. India Web Outsourcing may suggest Additional Work for the Client’s project, including but not limited to graphic design, software, etc. to enhance the Client’s website functionality and appearance, and reserves the right to do so free of charge or India Web Outsourcing will issue the Client a Quotation accordingly.
20. Service Agreement.
20.1. The Client may request India Web Outsourcing access to their website’s Content Management System (CMS). Upon doing so, the Client indemnifies India Web Outsourcing from any changes made by the Client or any third party to the website, which includes but is not limited to any content changes, software updates, added software, or loss of information.
20.2. A restoration fee in accordance to these Terms and Conditions, quoted and agreed to, will be billed when having to restore a website.
20.3. India Web Outsourcing commit to respond to any technical error, which may be the result of their Hosting services, design software or any plausible fault, omission or neglect on their part within this agreement(s), within 2 (two) working days.
20.4. India Web Outsourcing are not liable to Client(s) or responsible for said products and/or services of Client(s) whose accounts are not paid up to date.
21. Invoices and Statements.
21.1. India Web Outsourcing are not a credit service provider and does not grant any credit facilities whatsoever.
21.2. Client Statements and accounts does not imply negotiable payment terms, and are issued in accordance with the nature of India Web Outsourcing being a month-to-month service provider.
21.3. India Web Outsourcing endeavour to issue and e-mail Client Statements, 7 (seven) calendar days prior to the last calendar day of each month, unless the date falls on a public holiday or weekend.
21.4. All Invoices are billed to the Client’s account and e-mailed to the Client in accordance with these Terms and Conditions, and payments made by the Client are allocated to Invoices on the Statement upon India Web Outsourcing having confirmed receipt of said funds.
21.5. Invoices, corresponding payments received, and due balances will reflect on the Client’s Statement.
21.6. Due to the nature of the business, additional Client Statements will be issued and e-mailed for all overdue balances and additional fees Invoiced, on the 1st (first) and 7th (seventh) calendar day of each month consecutively and cumulative, unless the date falls on a public holiday or weekend.
22. Consultations.
22.1. Telephonic, Skype or e-mail queries will be responded to free of charge for confirmed Clients according to Terms & Conditions 4.1.
22.2. Meetings and consultations will be charged at the discretion of India Web Outsourcing, in accordance to these Terms and Conditions, quoted and agreed to.
23. Legal Costs.
23.1. Failure to comply with these Terms and Conditions regarding payments and fees will result in legal action from India Web Outsourcing’ legal representative(s), and the full outstanding balance becomes payable.
23.2. All legal cost resulting of non-payment will be accrued to the Client’s outstanding balance.
24. Cancellations.
24.1. Should the Client cancel the project at any time, all fees up to that point of work will be calculated. Any amount greater than the 50% deposit will be billed to the Client. This is payable within 7 (seven) calendar days of Invoice date.
24.2. India Web Outsourcing will only refund Client’s amounts paid, greater than the 50% deposit for products and/or services not delivered in accordance to the initial Agreement(s), or balance thereof in accordance to Terms & Conditions 24.1.
24.3. Hosting and Domain Fees are non-refundable, as these are paid in advance.
24.4. India Web Outsourcing reserves the right at its discretion to cancel this Agreement should the Client breach any of the Terms and Conditions stated herein.
25. Security.
25.1. India Web Outsourcing will not be held liable for any viruses, hacking, malicious content or any Security breaches pertaining to any third party applications or to the Client’s website.
25.2. India Web Outsourcing’ Hosting service provider may at any time suspend a domain should any viruses or malicious content be exposed through hacking or security breaches to any third party application or website.
26. General.
26.1. India Web Outsourcing reserves the right to make changes to these Terms and Conditions at any time without prior consent of any or all of their Clients, employees, independent contractors, affiliates, agents, agencies or any other third party agreements.
27. Prizes.
27.1. Prizes not claimed within 6 months will be forfeited.
27.2. Prizes are non-transferable in whole or in part, must be taken as stated and may not be sold to a third party. You must confirm acceptance of the prize as stated, failing which you will no longer be eligible for a prize. Entrants must not be our employee, officer or agent, or an employee, officer or agent of any person or organisation involved in the running of the competition, and you must not be a family relation of any such person.